Chargeback & Refund Policy

At SINERJI YUKSEK, we are committed to delivering high-quality project management services and maintaining transparent financial practices. This Chargeback and Refund Policy outlines our policies regarding payment disputes, chargebacks, and refund requests.

1. Payment Terms

All payment terms are outlined in individual service agreements and contracts. Key payment principles include:

• Payments are due according to the schedule specified in your contract
• All fees are quoted in UAE Dirhams (AED) unless otherwise stated
• Payment methods accepted include bank transfers, checks, and credit cards
• Invoices must be paid within the specified timeframe (typically 30 days)
• Late payments may incur interest charges as permitted by UAE law

2. Refund Policy

General Refund Terms

Due to the nature of our professional services and the resources committed to each project, refunds are handled on a case-by-case basis. The following principles apply:

• Services already rendered are non-refundable
• Initial consultation fees and deposits are typically non-refundable
• Advance payments for services not yet performed may be eligible for partial refunds
• Refund eligibility depends on project stage and work completed

Refund Request Process

To request a refund, clients must:

1. Submit a written refund request via email to [email protected]
2. Include detailed reasons for the refund request
3. Provide relevant documentation and invoice numbers
4. Allow 15 business days for review and response

3. Chargeback Policy

Unauthorized Chargebacks

Chargebacks initiated without first attempting to resolve the issue with SINERJI YUKSEK may be considered unauthorized and may result in:

• Immediate suspension of all services
• Termination of the client relationship
• Legal action to recover amounts owed plus associated costs
• Reporting to credit agencies as applicable
• Charges for chargeback processing fees

Valid Chargeback Reasons

We recognize chargebacks may be appropriate in the following situations:

• Fraudulent or unauthorized charges
• Services not provided as contractually agreed
• Billing errors or duplicate charges
• Material breach of contract by SINERJI YUKSEK

4. Dispute Resolution Process

We believe in resolving payment disputes amicably and efficiently. Our dispute resolution process includes:

5. Service Cancellation and Termination

Client-Initiated Cancellation

If a client wishes to cancel services:

• Written notice must be provided as specified in the service agreement
• All services rendered up to the cancellation date must be paid in full
• Non-refundable deposits and fees will be retained
• Additional cancellation fees may apply as outlined in the contract
• Project deliverables completed to date will be provided upon final payment

Company-Initiated Termination

SINERJI YUKSEK reserves the right to terminate services if:

• Payments are consistently late or unpaid
• The client violates terms of the service agreement
• The client engages in fraudulent chargeback activity
• Continued service is not feasible due to circumstances beyond our control

6. Refund Processing

When refunds are approved:

• Refunds will be processed within 30 business days of approval
• Refunds will be issued to the original payment method when possible
• Bank transfer refunds may take 5-10 business days to appear in your account
• Credit card refunds may take 1-2 billing cycles to appear on your statement
• Processing fees and bank charges are non-refundable

7. Billing Disputes

If you believe there is an error in your billing:

1. Contact us within 30 days of receiving the invoice
2. Provide specific details about the disputed charges
3. Include supporting documentation or evidence
4. Continue to pay undisputed portions of invoices while the dispute is resolved

We will investigate all billing disputes promptly and work with you to resolve any legitimate errors.

8. Fraud Prevention

To protect both our clients and our business, we:

• Verify the identity of all clients before processing payments
• Monitor transactions for suspicious activity
• Use secure payment processing systems
• Maintain detailed records of all transactions and communications
• Report fraudulent activity to appropriate authorities

9. Legal Recourse

In the event of unresolved disputes:

• Both parties agree to attempt mediation before pursuing litigation
• Disputes will be governed by UAE law
• Legal proceedings will take place in Dubai courts
• The prevailing party may be entitled to recover legal fees and costs

10. Contact Information

For any questions about payments, refunds, or chargebacks, please contact us: